Fort Belvoir Community Hospital, FORT BELVOIR, VA
24/7 operation of a premier medical center; facilities services requests handled rapidly and efficiently; optimal parts availability with limited storage space; minimal disruptions to normal daily activities; comfortable and productive environment for patients, staff, and families; compliance with all military, local, and regulatory requirements; maximum safety control and quality assurance.
To ensure a smooth transition from new construction to ongoing facilities management and to maintain this facility in high-performance condition.
SCOPE OF SERVICES
Before opening this healthcare center, the client sought a contractor who could do more than just perform maintenance and repair services. It wanted a contractor who could also deliver critical services for specialty systems, equipment, and laboratories, as well as specialized landscaping and snow removal. To meet these criteria, the client chose Government Services (EGS), which provides:
- 24/7 staffing for mission-critical systems
- 24/7 coverage for a Central Utility Plant and a Utility Control
- Continuous monitoring of critical equipment, including energy management and alarms systems
Fast, efficient service request management
Service requests are handled through EMCOR's 24/7 rapid help desk capability. We process requests using a DMLSS system, which tracks requests from receipt to close out. This capability, combined with a robust staffing plan, also enables a 15-minute emergency response time, even after hours.
Materials handling in limited space
Since this facility has only limited storage space, the company stocks primarily critical life safety system parts, which are replenished when out of stock or at a critical threshold. Emergency orders arrive within hours; standard orders take only one or two days. So while inventory is limited, the site is never short of supplies.
EGS recruited its preferred vendors from the facility's existing subcontractors and the company's extensive local subcontractor community.
All work is done in ways that minimize disruption to the hospital, staff, and patients.
EGS' work at these facilities complies with TJC (The Joint Commission) regulations and codes.
The ability to ensure maximum safety and quality was a major reason for selecting EGS. Our site-specific safety plan includes procedures for new employee orientation; annual employee training; hazardous communications; accident reporting; and other training necessary to ensure compliance with applicable requirements, regulations, and laws.
EGS' ISO-based quality control plan uses metrics to measure operational effectiveness, monitors performance, and identifies areas for improvement. This program is enhanced with quality control training, annual quality control audits, designated quality control responsibilities, key performance indicators, and regular tour inspections. Customer satisfaction surveys ensure that the program is providing the desired results.
The new Fort Belvoir Community Hospital is a 120-bed, 1.3 million s.f. healthcare facility with various specialty care outpatient clinics. It includes an intensive care unit and level II nursery as well as a Warrior Transition Unit. Facilities include the older DeWitt Army and the new Fort Belvoir Community Hospital (46-bed, TJC accredited). The new hospital is part of the realignment outlined in BRAC Law 2005.